Community support,
and what comes next
Apache Hop is open source software maintained by a small, dedicated team. Community support exists and is genuinely helpful — but it has real limits. This page explains what those limits are, and what options are available when you need more.
What community support looks like
The Apache Hop project is maintained by a small team of volunteers and contributors. Community support is best-effort — there are no SLAs, no guaranteed response times, and no commitment to fix specific bugs or implement specific features on any timeline.
This isn't a limitation unique to Apache Hop — it's how open source works. The community is generous with knowledge and time, but developer bandwidth is finite and unpredictable. If your project depends on a specific fix or feature shipping by a specific date, community support is the wrong place to rely on.
Paid support and services through Putki
Putki is know.bi's enterprise distribution of Apache Hop. It includes support, additional tooling, and access to the team that built and maintains much of the Apache Hop codebase. If you need a guaranteed response, an urgent fix, or a feature that isn't on the community roadmap, Putki is where that happens.
Not sure which option fits?
Tell us what you're working on and what's blocking you. We'll point you to the right option — or tell you honestly if the community can handle it.
Community support,
and what comes next
Apache Hop is open source software maintained by a small, dedicated team. Community support exists and is genuinely helpful — but it has real limits. This page explains what those limits are, and what options are available when you need more.
What community support looks like
The Apache Hop project is maintained by a small team of volunteers and contributors. Community support is best-effort — there are no SLAs, no guaranteed response times, and no commitment to fix specific bugs or implement specific features on any timeline.
This isn't a limitation unique to Apache Hop — it's how open source works. The community is generous with knowledge and time, but developer bandwidth is finite and unpredictable. If your project depends on a specific fix or feature shipping by a specific date, community support is the wrong place to rely on.
Paid support and services through Putki
Putki is know.bi's enterprise distribution of Apache Hop. It includes support, additional tooling, and access to the team that built and maintains much of the Apache Hop codebase. If you need a guaranteed response, an urgent fix, or a feature that isn't on the community roadmap, Putki is where that happens.
Not sure which option fits?
Tell us what you're working on and what's blocking you. We'll point you to the right option — or tell you honestly if the community can handle it.